Download the Conversational AI Benchmark Study

How effective is Artificial Intelligence at understanding humans?

A Benchmarking Study of Conversational AI solutions Serving the eCommerce Industry


This eBook compares the top ten industry leaders in Conversational AI solutions for the eCommerce market, and measures their capabilities in delivering intuitive solutions to emulate human interactions in customer-focused chatbots and voice assistants.

This study uses the metric of “Resolution Rate” to measure the ability of each vendor’s AI Model to understand and translate human intention within the tool over a series of eCommerce-based topics such as:

  • Ordering and Order Processing
  • Shipping
  • Payment processing
  • Customer account management
  • See which vendor solutions scored highest and which fall short in delivering first-rate customer experience.

See the Power of Competitive Intelligence Automation.

Get started with a tour of the Kompyte Platform.